Blog
October 26, 2025

When the Cloud Goes Dark: The October 2025 AWS Outage and What It Teaches Every IT Professional

Introduction When the world’s largest cloud provider goes down, the internet trembles. On October 20, 2025, Amazon Web Services (AWS) suffered...

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September 25, 2025

Top 50 Problem Management Interview Questions and Answers - Part 4

What is your experience with ITSM tools like ServiceNow for problem management? Which features do you find most useful? Answer: “I...

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September 25, 2025

Top 50 Problem Management Interview Questions and Answers - Part 3

A user reports a minor issue that doesn’t impact many people, but you suspect it might indicate a larger underlying...

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September 25, 2025

Top 50 Problem Management Interview Questions and Answers - Part 2

In your experience, what makes a team effective at problem management, and how have you contributed to fostering that environment?...

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Blog
September 25, 2025

Top 50 Problem Management Interview Questions and Answers - Part 1

Behavioral Interview Questions (Problem Manager, ITSM Analyst, Coordinator) Tell me about a time you led a problem investigation from start...

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September 23, 2025

Top 50 Change Management Interview Questions & Answers – Part 4

Q: How can change management processes be adapted to support DevOps or Agile environments? A: Traditional change management can seem at...

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September 23, 2025

Top 50 Change Management Interview Questions & Answers – Part 3

Q: What if a change is taking longer than expected and might run past its approved window? A: When you realize...

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September 23, 2025

Top 50 Change Management Interview Questions & Answers – Part 2

3. Risk and Impact Assessment Q: How do you assess the risk of a change? What factors do you consider?...

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September 23, 2025

Top 50 Change Management Interview Questions & Answers – Part 1

Navigating change management interviews requires both theoretical knowledge of ITIL processes and practical problem-solving skills. Below is a categorized list...

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Blog
August 15, 2025

10 Resume Mistakes That Are Costing You Job Interviews (and How to Fix Them)

Avoid the most common resume mistakes that keep you from getting interviews. Learn expert resume writing tips from Career Cracker...

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