Blog
July 30, 2025

Major Incident Manager Interview Questions and Answers Part-3

How would you handle a major incident that impacts multiple services and customers? A major incident affecting multiple services and...

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Blog
July 30, 2025

Major Incident Manager Interview Questions and Answers Part-2

What is the escalation matrix at your company? (Hierarchical and functional) The escalation matrix in my company defines how and to whom...

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Blog
July 30, 2025

Major Incident Manager Interview Questions and Answers Part-1

Can you give a brief introduction of yourself? I am an IT professional with several years of experience in IT...

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Blog
July 27, 2025

Markov Chains: The Hidden Thread That Knits Probability, Physics, Search, and AI

When Mathematicians Clash and a New Idea Is Born At the dawn of the 20th century in Russia, two giants...

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Blog
July 22, 2025

Important ITIL V4 Foundations Exam Q&A

**1. When working on an improvement iteration, which concept helps to ensure that the iteration activities remain appropriate in changing...

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Blog
July 03, 2025

The A.I. Revolution Will Change Work. Nobody Agrees How.

INTRODUCTION In the past decade, forecasts about artificial intelligence (A.I.) and the future of work have swung between utopian excitement...

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Blog
June 28, 2025

Change Management: Enabling Safe and Effective IT Evolution

Introduction In fast-moving IT environments, change is constant—driven by innovation, compliance, or performance needs. Without proper controls, changes can disrupt...

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Blog
June 28, 2025

Problem Management: From Firefighting to Strategic Resilience

Introduction Recurring incidents waste time, money, and trust. While Incident Management focuses on quick restoration of service, Problem Management addresses the underlying...

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Blog
June 28, 2025

Incident Management: A Comprehensive Guide

Introduction In today's hyper-connected digital world, downtime isn’t just an inconvenience—it’s a liability. Whether it's an e-commerce platform going offline...

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Blog
June 14, 2025

Navigating the Future: 5 Key Pathways to Responsible AGI Development

Introduction Artificial General Intelligence (AGI) represents a revolutionary leap beyond today’s narrow AI systems. Unlike tools like Siri or ChatGPT that...

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