STOM - Service Transition & Operations Management

I was stuck in a L1 support job for 3 years with no growth. Career Cracker’s STOM course changed everything. The hands-on training with ServiceNow and real-world case studies gave me the confidence to crack interviews. Within a month of completing the course, I got hired as a Major Incident Manager at HCL with a 14 LPA package. The pay after placement policy is real—it’s a game-changer.

I had taken a break from IT after becoming a mom. I was scared about my gap, but the Career Cracker team was so supportive. Their weekend classes fit my schedule, and the mock interviews prepared me for everything. I’m now working at Capgemini as an ITSM Specialist, earning more than I did before my gap.

"No-Nonsense Course with Real ROI" What impressed me most was how practical the STOM course is. We weren’t wasting time on theory—every session had real-world scenarios, tool training, and interview drills. I got placed at Infosys as a Change Manager with a 16.5 LPA offer. Worth every minute.

Perfect for Mid-Career Switchers Like Me, I was a QA engineer for 7 years, but always wanted to move into ITSM. STOM gave me exactly what I needed—clear process understanding, real tools like Jira and Power BI, and exposure to real case studies. Now I’m managing problem tickets at Wipro and finally enjoying my job.

ServiceNow Mastery + Amazing Mentors, The ServiceNow training is top-notch. We created dashboards, handled mock changes, and even simulated a CAB meeting. But the real gem is the mentoring—every instructor is from the industry. I got placed at Tech Mahindra and even got a joining bonus!

From Unemployed to Amazon in 2 Months, I was unemployed for almost 8 months, losing hope. I took a leap of faith and joined the STOM course. That was the best decision I’ve made. They taught me more in 45 days than I learned in my entire degree. I’m now working at Amazon as a Service Delivery Analyst—thank you, Career Cracker!

Solid Support System Even After Placement, Career Cracker doesn’t stop at placement. Even after I got hired by IBM, I had follow-up sessions with mentors to help me adjust to my role. That kind of post-placement support is rare. The course gave me tools, confidence, and a career path.

I got interviews from TCS, Deloitte, and Barclays—just because of this course. The curriculum is perfectly aligned with what companies expect. And you don’t pay a huge fee upfront, which is so important for people like me from a middle-class background.

The mock interviews made all the difference. I went into my actual interview at JP Morgan already knowing what kind of questions would be asked. That’s the level of preparation this course gives you. I cracked the role of Problem Manager and couldn’t be happier.

The resume tips, Power BI dashboards, Jira workflows, everything was so industry-specific. I was offered 19 LPA by a product-based company in Gurgaon. If you’re serious about getting into ITSM, STOM by Career Cracker is the only course you need.

Got placed at EY with no prior IT background. I came from a mechanical engineering background and had zero knowledge of ITIL. The way the trainers explained concepts and connected them to real-world incidents made it so easy. I’m now an Associate at EY managing incidents. Unbelievable growth.

After MBA I struggled to find the right role. STOM gave me direction and clarity. Today I’m working as a Change Coordinator at Deloitte. The live scenarios helped bridge the gap between theory and what’s expected on the job.

Landed my first job at Oracle thanks to STOM. I graduated during COVID and couldn’t get any decent opportunities. Career Cracker helped me upskill in the most practical way. The Oracle offer was like a dream. All thanks to the incredible instructors.

Bounced back after a layoff. After being laid off from a BPO, I joined STOM with no hopes. But the energy of the sessions and relevance of content reignited my confidence. I got an offer from Cognizant within 3 weeks post-completion.

I’ve taken many courses online but nothing compares to this. They actually care about your placement. The structured assignments, case studies, and one-on-one feedback sessions were top-tier.

I always thought I needed coding to get into IT. This course proved otherwise. I’m now working as a Major Incident Manager without writing a single line of code. Loved the practical approach.

There were days I had doubts late in the evening—and still got replies from the instructors. The commitment of Career Cracker is unreal. I now work at LTI Mindtree as a Service Delivery Executive.

The tool training is very structured. We not only learned how to use ServiceNow but also practiced real ticket scenarios. Jira was covered in detail too. It felt like job training, not a course.

After I got my offer from Tech Mahindra, I was nervous about onboarding. Career Cracker’s team prepared me for documentation, HR rounds, and everything. It felt like a family backing me.

The Power BI module helped me stand out during interviews. I could show dashboards for incident trends and RCA. I joined as a reporting analyst at TCS and quickly moved to change coordination.

Got placed while still doing the course. I hadn’t even completed the last module when I got shortlisted by Infosys. The mock interviews and resume review helped me crack it. So grateful!

They make non-tech folks feel welcome. Being from an arts background, I was nervous. But STOM explained concepts so clearly that I never felt out of place. I’m now in operations at HSBC.

Thanks to this course, I cleared interviews at Accenture, WNS, HDFC, and SAP. I chose SAP and am loving my new role in Change Management. Career Cracker is the best!

Great balance of theory and practice. The course never felt dry or boring. Each theory session was followed by a practical scenario. The assignment on major incident simulation was my favorite.

Career Cracker has a strong alumni network. One of their ex-students referred me to Microsoft after I performed well in mock interviews. I cracked it in one go.

I paid only a nominal fee during the course and nothing else until I got placed. That built so much trust. No pressure, only learning.

Once I joined Barclays, they reimbursed my training expense under L&D. Shows how relevant the course content is. Thanks Career Cracker!

I used the RCA framework taught in class to solve a scenario during my Capgemini interview. The interviewer was impressed. This course truly prepares you for the field.

The final capstone project was intense and realistic. It helped me stand out during my interview at JP Morgan. They said I was ‘job ready’ on day one.

I was doing random courses with no clarity. STOM gave me a clear pathway. Today I handle Change Management at PwC and I owe it all to this course.

Even months after the course, I’m still connected to mentors and peers. The Career Cracker WhatsApp group helped me get a referral to Ericsson!

The instructors spoke in a mix of Hindi and English, which helped me understand better. I now handle ServiceNow modules in an MNC—something I never imagined.

My resume got shortlisted by 6 companies after Career Cracker helped me rewrite it. Before that, I wasn’t even getting callbacks.

I had done ITIL Foundation but never understood how to apply it. This course connected all the dots through live case studies and simulations.

I had previously paid for ServiceNow training elsewhere, but nothing came close to the detailed hands-on practice we got here. Truly unmatched.

I didn’t want to quit my job while upskilling. The flexible weekend batch allowed me to learn and get placed while still earning.

I was working in admin support. Today I handle incident coordination for DXC Technology. I didn’t believe it was possible, but this course made it happen.

I wanted to work for a product company, and Career Cracker delivered. Got placed at MSCI with a 20+ LPA package. The mentors knew exactly how to prepare us.

That’s not an exaggeration. The course is intense, but you come out confident and employable. I’m now a Problem Analyst at Cognizant.

Before this course, I had no idea how to visualize incident metrics. The training on ServiceNow dashboards helped me create real-time MTTR and SLA breach dashboards. During my IBM interview, I was specifically asked about reporting, and I nailed it thanks to Career Cracker.

I used to work night shifts in a BPO with no weekends off. After joining Career Cracker and completing the STOM course, I got placed in a Change Coordinator role at PwC with fixed hours, weekends off, and better pay. Life has never been this stable.

Thanks to the leadership focus in the STOM course, I quickly moved from analyst to manager within 4 months. The mock scenarios and stakeholder communication drills prepared me to lead high-priority bridge calls and coordinate with multiple teams.

The course made us work on an emergency change simulation that mirrored the actual process at my current job in TCS. Because of that, I hit the ground running from day one, handling changes with zero disruptions.

Career Cracker’s ServiceNow + Power BI module helped me automate incident reporting. I now send monthly dashboards to our CIO showcasing MTTA, MTTR, and RCA trends. Got placed at Standard Chartered as a Reporting Analyst with a package of ₹16.8 LPA.

I didn’t have to quit my job to upskill. The weekend sessions were practical, focused, and easy to follow. Today, I’m working at KPMG in a Problem Management role with a salary of ₹17.2 LPA, and enjoying a much better lifestyle.

The STOM course taught me how to write professional RCA documents using both Ishikawa and 5 Whys. I’m now a Global Problem Manager at Vodafone Shared Services with a package of ₹15.5 LPA.

Career Cracker conducted mock CAB calls that simulated real high-stakes meetings. Today, I participate in weekly CAB reviews at Infosys, where I joined as a Change Analyst with a ₹14 LPA offer.

We learned how to use PagerDuty and Opsgenie for on-call scheduling in class. That hands-on practice helped me confidently set up and manage the schedule at Barclays, where I now work as a Senior Incident Coordinator earning ₹18.7 LPA.

I could attend class from home after work, get assignments with deadlines, and even get feedback on mock change requests. This hybrid approach helped me land a Problem Manager role at Genpact with a ₹13.2 LPA package.

I was underpaid and overworked before I joined STOM. After the course, I cracked an offer from Oracle as an ITSM Analyst for ₹17 LPA. The course taught me how to lead, not just execute.

We did multiple mock PIRs in class, and I learned how to present RCA and CAPA properly. I joined Deloitte as a Major Incident Analyst with a salary of ₹16.5 LPA.

I only knew ticketing before. After the course, I understood how Power BI, and Trello integrate with ServiceNow. I'm now a Senior Service Coordinator at Accenture, earning ₹14.9 LPA.

From password resets to server crashes, we practiced it all. I joined EY as an Operations Manager with ₹18.2 LPA. I felt like I had done the job before I even started.

SAP hired me as a Change Coordinator at ₹15.3 LPA. I could explain change types, CAB flows, and PIR because we practiced all of it in the course.

My capstone project simulated a security patch deployment. I added it to my resume and discussed it during interviews. I now work as a Release Analyst at JP Morgan with a ₹20.1 LPA package.

STOM helped me upgrade my communication and stakeholder skills. I moved from L2 to IPC Lead at Capgemini with a ₹14.2 LPA salary just three months into the role.

I now handle SLA metrics and escalations for Infosys in a governance role, earning ₹13.7 LPA. The SLA module in the course was one of the best parts.

I joined Fujitsu with a ₹12.9 LPA package. I contributed my first article on incident workflows using the documentation style we learned in class.

The Power BI lessons taught me how to slice, drill down, and present. I'm now a Reporting Specialist at Thomson Reuters, drawing ₹15.6 LPA.

I moved from a helpdesk to a Major Incident Manager role at DXC Technology and got a ₹17.8 LPA package. Career Cracker changed my life.

With STOM’s change and release coordination modules, I now manage multi-country deployments for Amdocs at ₹14.5 LPA.

I got placed at Vodafone with a package of ₹13.3 LPA. Thanks to STOM, I handle all P1 incidents from triage to closure with full ownership.

I joined Tech Mahindra as a junior at ₹12.6 LPA, but after 6 weeks I was leading RCA calls independently. The depth of this course is unmatched.

Our trainer’s interview strategy helped me crack Wipro for a Change Analyst role with ₹16.2 LPA. The STAR format worked wonders.

Thanks to Jira training in STOM, I now lead workflow assignments at LTI Mindtree, earning ₹15.8 LPA.

I faced interviews at Accenture, Capgemini, and NTT Data—cleared all. Chose Capgemini for a ₹14.5 LPA package. Couldn’t be happier.

I spent over 4 years in an L1 support role with no career growth. I joined Career Cracker's STOM course hoping to upskill—but what I received was far beyond expectations. The instructors break down complex ITSM processes with real-time scenarios and mock drills. I particularly loved the module on Change Management, where we had to simulate CAB meetings and evaluate real RFCs. I now work as a Service Delivery Manager at Cognizant, managing teams and driving weekly PIRs. From a stagnant job to a leadership role—this course made it possible. (Placed at Cognizant – ₹21.5 LPA)

With a background in commerce, I thought I’d never enter IT. But Career Cracker proved me wrong. The STOM course explains everything from the ground up. We learned ServiceNow modules, worked on Jira boards, and practiced creating Power BI dashboards. I was nervous about the interview, but the mock interview sessions made me confident. Today I work at Capgemini in a Change Coordinator role. The work-life balance, the salary, the stability—I couldn’t have dreamed of this just three months ago. (Placed at Capgemini – ₹14.8 LPA)

This course doesn’t just teach you ITSM—it transforms you into a confident leader. The Major Incident Management sessions were intense, realistic, and focused on communication and coordination. We practiced bridge calls, drafted communications to leadership, and created incident logs just like it’s done in global firms. When I joined PwC, I was already familiar with their playbook. I now lead critical incident response for EMEA and APAC. That’s the level of readiness Career Cracker gives you. (Placed at PwC – ₹19.2 LPA)

I had basic Excel skills, but never touched a dashboarding tool. In the STOM course, we were taught how to use Power BI with live data from ServiceNow and Jira. I learned how to track SLA breaches, measure MTTR, and visualize trends. During my interview, I was asked to explain a report I’d made—I showed my course assignment, and they were genuinely impressed. I'm now the go-to person for monthly ITSM reports at HDFC Bank. (Placed at HDFC Bank – ₹13.5 LPA)

I was laid off during a restructuring at my previous company. I joined the STOM course at my lowest point. The first week, we dove deep into ITIL concepts, Jira workflows, and RCA frameworks. But what really helped were the instructor-led mock interviews and resume sessions. I was guided to position myself as a Problem Management expert. After completing the course, I got an offer from Microsoft’s cloud support team with an incredible compensation. This course was my turnaround moment. (Placed at Microsoft – ₹22 LPA)

I used to be terrified of speaking during meetings. But the STOM course made us participate in mock CAB calls and change planning exercises regularly. We were assigned roles as approvers, implementers, and change coordinators, just like real enterprise environments. This hands-on exposure helped me land a Change Analyst role at Tech Mahindra. Now, I present changes every week in front of senior leadership—and I do it with confidence. (Placed at Tech Mahindra – ₹15.4 LPA)

I was stuck with a poor appraisal cycle and no growth at my old company. A friend recommended Career Cracker. I joined with zero expectations, but was blown away. The structure is phenomenal—incident lifecycle, RCA writing, Jira story tracking, even writing KB articles. I cracked my Infosys interview using one of the course case studies and a self-made ServiceNow dashboard. This course is not just a resume boost—it’s a career transformation engine. (Placed at Infosys – ₹17.9 LPA)

By the time I was halfway through the course, I had already appeared for two interviews—and cracked Deloitte! The course helped me align perfectly with their expectations: process understanding, stakeholder management, and documentation. We did mock PIRs, RCA writeups, and even Jira task tracking as part of the assignments. I walked into my job on Day 1 already knowing the lingo and tools. Career Cracker delivers exactly what it promises. (Placed at Deloitte – ₹16.2 LPA)

I was working night shifts in a call center for years and wanted to transition into a proper ITSM role. The evening batch of the STOM course made it possible for me to learn while working. Everything from tool training to documentation formats is covered in detail. I now work in DXC’s Service Management team, earn more, work regular hours, and finally feel respected for my work. If you want a solid switch, this course is your gateway. (Placed at DXC Technology – ₹14.7 LPA)

I had 4 years of IT experience but was never given a leadership role. STOM helped me elevate from technical execution to management mindset. I learned how to lead incident bridges, prioritize changes, and present RCA findings. Within two months of placement, I was promoted to a team lead managing 6 people. The course structure trains you to take responsibility—and deliver under pressure. (Placed at LTI – ₹18.1 LPA)

In my interview, I was asked about functional escalation, SLA breaches, and response time metrics—and I had answers to all of them because we had done the same during live classes. Career Cracker trains you on real incidents, not just theory. I’m now an Incident Analyst at Mindtree, managing daily operations with full ownership. (Placed at Mindtree – ₹13.6 LPA)

Amazon has one of the most demanding ITSM processes, and the STOM course prepped me for every single challenge. I had used ServiceNow before, but Career Cracker taught me how to configure dashboards, generate reports, and even design workflows. My team now handles incidents across US and EMEA. I owe my confidence and skills entirely to this course. (Placed at Amazon – ₹23.4 LPA)

Career Cracker doesn't end with placement. Even after I got selected, they guided me during onboarding—how to handle client interactions, what to say in daily standups, and how to raise internal RFCs. That kind of post-course support is priceless. Today, I’m managing operational stability in the banking domain—thanks to everything I learned here. (Placed at JP Morgan – ₹19.8 LPA)

I’m a fresher but during onboarding, my manager at SAP thought I already had industry experience in Problem Management. That’s because I showed them structured RCA templates and sample problem tickets from my STOM coursework. They couldn’t believe it. I started working on known errors and problem investigations from the first week! (Placed at SAP – ₹14.3 LPA)

We simulated normal, emergency, and standard changes in class with roleplay, approvals, risk logs, and rollback plans. That’s exactly what I do at TCS today. It feels like I practiced this job before even joining. Career Cracker made sure there were no surprises. (Placed at TCS – ₹12.5 LPA)

Career Cracker Academy gave me the direction I was missing in my IT career. I loved their commitment to real-world training and the personal mentorship. The STOM course helped me understand ITIL deeply, especially incident and change processes. I’m now working as a Service Delivery Lead at Tech Mahindra with a 14.8 LPA package.

What I liked the most about Career Cracker was their honest guidance and post-training support. The course content was relevant and packed with real-time scenarios. Thanks to them, I landed a job at DXC Technology as an Operations Manager, earning 18.1 LPA.

From zero knowledge of ITIL to becoming confident in handling ITSM interviews, Career Cracker Academy made it possible. Their trainers are top-notch, and the STOM course was hands-on and detailed. I’m now placed in TCS as an ITSM Consultant with a 20.3 LPA package.

The course wasn’t just about learning — it was about transformation. Career Cracker Academy helped me gain skills that companies actually value. I cracked a role in TCS as a ServiceNow Process Consultant with a package of 28.4 LPA.

I never thought I’d get into a top company with such a great role, but Career Cracker Academy made it happen. Their STOM course focused on real incident scenarios and problem management techniques. I now work at Hexaware as a Major Incident Manager earning 13.6 LPA.

Career Cracker Academy has a fantastic team. Their STOM course gave me clarity on ITSM frameworks and how companies manage service operations. I got placed at Capgemini as a Change Manager with a 15.7 LPA package.

The mock interviews, resume building sessions, and personalized feedback made a huge difference. The STOM course covered all processes in-depth. I’m currently at LTIMindtree working as an Incident Response Lead, with a salary of 23.5 LPA.

I loved the structured approach Career Cracker follows. Their sessions were real-time, interactive, and case-study-based. Thanks to them, I landed a Problem Management Lead role at Amdocs with a 19.6 LPA package.

As someone with a non-technical background, Career Cracker’s STOM course made ITSM easy to understand. The practical exposure and live discussions helped me a lot. I got a role at Infosys as a ServiceNow Process Consultant with a 22.1 LPA package.

The academy truly stands out because of its mentorship. They don’t just train you — they transform your career path. I cracked a role at Wipro as a Service Delivery Lead and am now earning 24.7 LPA.

Career Cracker Academy helped me shift from basic tech support to a full-fledged ITSM role. The STOM course was packed with practical insights. I’m now a Major Incident Manager at Cognizant, drawing 14.3 LPA.

This course changed everything for me. From resume to final interview, Career Cracker was with me. I’m placed at IBM as a Transition Manager, earning 25.0 LPA.

The real value of Career Cracker lies in its trainers. They bring in real-world knowledge that you won’t find elsewhere. I now work at Zensar Technologies as an ITSM Consultant with a 21.9 LPA package.

From interview preparation to technical confidence, the STOM course delivered everything I needed. I’m working at Persistent Systems as a Change Manager earning 13.2 LPA.

The practical labs and group discussions helped me a lot in understanding change and problem processes. I got placed at NTT Data as a Problem Management Lead, drawing 18.8 LPA.

Career Cracker Academy never treated us like just another student — they knew our stories and helped us build careers. I landed at HCLTech as a ServiceNow Process Consultant with 20.6 LPA.

I liked how everything was scheduled — classes, mock interviews, and assessments. I’m now placed in Infosys as a Transition Manager, earning 16.4 LPA.

I had tried a few courses before but nothing matched Career Cracker’s practicality. Their STOM course helped me land a Change Manager role at Sopra Steria with a 26.3 LPA package.

The focus on real-time scenarios and CAB simulations was what I enjoyed most. Thanks to this course, I now work at Birlasoft as a Change Manager, earning 29.7 LPA.

Career Cracker Academy's STOM course helped me move into a managerial role. I’m now with Amdocs as an Operations Manager, drawing 27.8 LPA.

From service request handling to major incident response, every concept was explained practically. I got placed in Accenture as a Service Delivery Lead with a 22.4 LPA package.

The best part about the academy is how invested the trainers are. I landed a Problem Management Lead position at Capgemini with a 20.0 LPA salary.

Career Cracker is more than a course — it’s a transformation journey. I got into Wipro as a Change Manager and now earn 16.7 LPA.

The way they blend theory and practice is commendable. I now work in Tech Mahindra as a ServiceNow Process Consultant, drawing 23.0 LPA.

Career Cracker helped me rebuild my confidence and skills. I now work at Cognizant as a Service Delivery Lead earning 28.1 LPA.

The STOM course helped me bridge my career gap and move into ITSM. I’m placed at Infosys as a Change Manager with a 14.9 LPA package.

This course didn’t just teach ITIL — it taught career strategy. I now work at LTIMindtree as a Problem Management Lead, earning 21.2 LPA.

Their pay-after-placement model gave me confidence to try. I’m now a Transition Manager at Hexaware with 17.3 LPA salary.

The Career Cracker team made sure I stayed on track till I got placed. I'm working at Tech Mahindra as a ServiceNow Process Consultant and earning 15.5 LPA.